FAQs
What services do you provide?
We offer a wide range of repair and upgrade services for both residential and commercial properties, including plumbing, electrical, HVAC, carpentry, remodeling, appliance repair, and general maintenance.
Are you really available 24/7?
Yes — we operate around the clock, 24 hours a day, 7 days a week, including holidays, for emergency repairs and urgent upgrades.
How quickly can you respond?
Our goal is to respond as fast as possible — typically within [X to Y minutes/hours] depending on location and severity of the problem.
How do I request service?
You can call our 24/7 hotline, send us an email, or fill out a service request form on our website. A dispatcher will contact you to confirm details.
Do you charge extra for after-hours or emergency calls?
Yes, there may be an additional charge for emergency or after-hours calls. We will disclose all fees before starting work.
Do you offer free estimates?
We can provide a free estimate for many jobs after assessing the site or receiving job details. Some complex jobs may require an on-site inspection first.
Are your technicians licensed and insured?
Yes, all our technicians are fully licensed, insured, and trained in safety and quality standards appropriate to their trade.
What payment methods do you accept?
We accept cash, major credit/debit cards, checks (where permitted), and sometimes online payments. We can discuss payment options when scheduling service.
Do you offer warranties or guarantees on your work?
Yes — for many repairs and upgrades, we provide a workmanship guarantee or warranty for parts (e.g. 30‑ or 90‑day guarantee). Terms vary by job; we’ll provide details before starting.
What if additional problems are discovered during repair?
If we find extra issues beyond the original scope, we’ll inform you, explain the options and cost, and get your approval before proceeding.
Do you subcontract work or use outside vendors?
Occasionally, for specialized tasks (e.g. structural engineering, roofing), we may subcontract to vetted professionals. We manage and coordinate all work.
Do you supply materials or will I need to?
We can supply most required materials. If you prefer to provide specific parts or fixtures, we can install them — subject to compatibility and quality.
Is there a limit on the size or type of projects you take?
We handle both small repairs and large upgrades. For extremely large renovation projects, we may partner with general contractors or scale our team accordingly.
How do you ensure safety and minimize disruption?
Our technicians follow safety protocols, wear protective gear, and use dust containment measures. We aim to keep disruption minimal and clean up after the job.
How can I provide feedback or file a complaint?
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